Legal

Terms and Conditions

The rules for using Kudovi — your responsibilities as a merchant, our responsibilities as a service, content rights, publishing consent, and liability.

Effective date: September 6, 2026

These Terms and Conditions ("Terms") govern your use of kudovi.com and the Kudovi service (the "Service"), operated by Kudovi ("we", "us"). By creating an account or using the Service you agree to these Terms. If you use the Service on behalf of a business, you confirm you are authorized to bind that business.

Questions: hello@mail.kudovi.com.

1. What the Service does

Kudovi connects to your review platform, detects new eligible reviews of your products, fetches your product's real photo from your public storefront, composes a background scene around that photo using AI image models, renders a Story image containing the review text verbatim, and — with your approval — publishes it to your connected Instagram and/or TikTok accounts.

The review text is real and never altered. The product photo is real. Only the background setting is AI-generated, and published posts carry the platform's AI-content label where available.

2. Your account

  • You must provide accurate information and keep your credentials secure. You are responsible for activity under your account.
  • You must be at least 18 and using the Service for business purposes.
  • We may suspend or terminate accounts that violate these Terms, abuse the Service, or create risk for us, other merchants, or the social platforms we publish to.

3. Your content and your responsibilities

  • You own your content. Your product photos, brand assets, reviews, and published Stories remain yours (or your reviewers', as applicable). You grant us a worldwide, non-exclusive license to host, process, transform (e.g., compose scenes and render Stories), and transmit this content solely to provide the Service.
  • Reviews. You warrant that you have the right to use and republish the customer reviews you connect to Kudovi — including the reviewer's display name — under your review platform's terms and applicable law. If a reviewer asks you to take a post down, you are responsible for removing it from the social platform.
  • Connected accounts. You warrant that you are authorized to connect the storefront, review platform, and social media accounts you connect, and that your use of Kudovi complies with those platforms' terms (including Meta's and TikTok's).
  • TikTok consent. TikTok requires that you personally preview and expressly consent to each post before it is published. When you tap approve for TikTok, you are giving that consent. You must not approve TikTok posts you have not actually reviewed.
  • Instagram autopilot. If you enable autopilot for Instagram, you authorize us to publish approved-template Stories to your Instagram account without a per-post confirmation. You can turn this off at any time.

4. Our responsibilities and limits

  • We publish only what you approve (or, for Instagram autopilot, only under the settings you enabled).
  • We never invent review content, never substitute a stock or placeholder photo for your product, and surface every skipped or failed Story with a reason.
  • The Service depends on third parties (your review platform, your storefront, Meta, TikTok, our publishing partner, AI model providers, hosting providers). We are not responsible for their downtime, API changes, content policies, or decisions (e.g., a platform removing a post or suspending an account).
  • AI-composed scenes can occasionally fail our quality checks or look wrong. We run automated verification, but you are responsible for the final approval of anything published.

5. Acceptable use

You must not:

  • use the Service for content that is unlawful, deceptive, or infringes others' rights;
  • fabricate, edit, or misattribute reviews, or connect a review platform or storefront you do not control;
  • attempt to probe, overload, or disrupt the Service, or access other merchants' data;
  • resell or white-label the Service without our written agreement;
  • use the Service to violate the terms of Instagram, TikTok, or your review platform.

6. Fees, trial, and quotas

  • Paid subscriptions. The Service is offered as monthly subscription plans — currently Starter and Growth — billed per store (organization). Prices are those listed on our pricing page at the time of purchase. Subscriptions renew automatically each month until cancelled.
  • Payment processing. Payments are processed by Polar Software Inc. ("Polar") as merchant of record. Polar is the seller of record for your purchase and handles payment collection, applicable taxes and VAT, invoicing, and refunds under Polar's own terms. We never receive or store your card details.
  • Free trial. New stores get a free trial of 7 days and up to 10 posts, with no payment method required. When the trial ends without a purchased plan, the Service pauses Story generation and publishing for that store; your reviews, Stories, and settings remain accessible.
  • Quotas. Each plan includes a monthly number of AI posts. Unused allowance does not roll over. When the allowance is reached, new eligible reviews wait in your queue and are processed automatically in the next billing period or after an upgrade. We may also apply fair-use safety limits (such as daily Story caps).
  • Cancellation. You can cancel at any time via the billing portal; cancellation takes effect at the end of the current billing period. There are no partial-month refunds, except where required by law or provided by Polar's refund policy.
  • Price changes. We may change subscription prices with at least 30 days' notice to your account email. Changes apply from the next billing period that starts after the notice period; if you do not agree, cancel before the change takes effect.

7. Intellectual property

The Service, including its software, design, and branding, is owned by Kudovi and protected by law. These Terms grant you no rights in the Service other than the right to use it. Feedback you send us may be used without obligation.

8. Privacy

Our Privacy Policy explains what data we collect and how we use it, including our role as your processor for reviewer data. For reviewer personal data contained in reviews, we process it only on your documented instructions (connecting a source, approving a Story), apply the security measures described in the Privacy Policy, delete it per the retention terms there, and will assist you with reviewer data-subject requests. We use the sub-processors listed in the Privacy Policy; we will update that list before adding new ones.

9. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT PUBLISHED CONTENT WILL ACHIEVE ANY PARTICULAR RESULT OR REACH.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KUDOVI WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) US $100.

11. Indemnity

You will indemnify and hold Kudovi harmless from claims arising out of your content, your breach of these Terms, or your violation of a third party's rights or a platform's terms — including claims by reviewers regarding reviews you chose to publish.

12. Termination

You can stop using the Service and delete your account at any time. We may suspend or terminate your access for breach of these Terms with notice where practicable. On termination, your data is deleted per the retention terms in the Privacy Policy. Sections 7, 9, 10, 11, and 13 survive termination.

13. Governing law and disputes

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-law rules. The competent courts of Tel Aviv-Yafo, Israel have exclusive jurisdiction over disputes arising from these Terms, and each party consents to that venue. Mandatory consumer or data-protection rights you hold under the law of your own country are not affected.

14. Changes to these Terms

We may update these Terms. For material changes we will give at least 14 days' notice by email or in-app notice. Continued use after the effective date constitutes acceptance. If you do not agree, stop using the Service and delete your account before the change takes effect.

15. Miscellaneous

If any provision is unenforceable, the rest remains in effect. These Terms plus the Privacy Policy and Cookie Policy are the entire agreement between you and Kudovi regarding the Service. We may assign these Terms in connection with a merger, acquisition, or sale of assets; you may not assign them without our consent. Our failure to enforce a provision is not a waiver.

Contact

Kudovi — hello@mail.kudovi.com